/distance-sales

Article 1 — Parties

Seller:

Legal name

ROBOPAZAR ELEKTRONİK LİMİTED ŞİRKETİ

Address

Kirazlı Mah. 1188. Sk. No: 38 A, Bağcılar / İstanbul

Phone

0 536 473 89 69

Email

Tax no

7352325322

MERSİS no

0735232532200001

Trade registry no

1124742

Buyer:

The full name, email address, phone number and delivery address the Buyer gives when ordering.

Article 2 — Subject

This contract sets out the rights and obligations of the parties for the sale and delivery of the products in the order below, placed by the Buyer on robopazar.com or in the Robopazar mobile app, under Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

The order number and date are assigned when the order is confirmed.

Article 3 — Products and price

Prices are in Turkish lira and include VAT.

The items ordered, their quantities, unit prices including VAT, the shipping fee and the total are shown in this document before the order is confirmed.

Article 4 — Payment

Payment is by bank transfer (havale/EFT) to the Seller's bank account only; no card details are requested. The IBAN and the payment reference are shown on the order page after the order is confirmed and are also sent by email.

The items are reserved for the Buyer for 24 hours. If no payment is made within that time, the order is cancelled automatically and the Buyer has no further obligation.

By confirming the order, the Buyer undertakes to pay the total shown in the order summary.

Article 5 — Delivery

The items are handed to the courier within 24 hours after the payment is confirmed to have reached the Seller's account and are sent to the delivery address given by the Buyer. In any case, delivery does not exceed the legal limit of 30 days from the order. The shipping fee is shown in the order summary.

The Seller is responsible for loss of or damage to the goods until they are delivered. If the parcel arrives damaged, ask the courier to write a damage report when you receive it.

If the order cannot be fulfilled (for example, the item runs out), the Seller informs the Buyer within 3 days of learning this and refunds everything paid within 14 days of that notice at the latest.

Article 6 — Right of withdrawal

The Buyer may withdraw from the contract without giving any reason and without penalty within 14 days of the day the goods are delivered to the Buyer or to a person the Buyer names (other than the courier). If several items are delivered separately, the period starts on the day the last item is delivered. The Buyer may also withdraw before the goods are delivered.

Send your withdrawal notice within this period by email to ; giving the order number is enough. You can also let us know by calling 0 536 473 89 69.

Within 10 days of the withdrawal notice, the Buyer sends the goods back to Kirazlı Mah. 1188. Sk. No: 38 A, Bağcılar / İstanbul with the contracted courier the Seller names. The Seller pays the shipping cost of returns sent with the contracted courier.

Within 14 days of receiving the withdrawal notice, the Seller refunds everything it has received, including delivery costs, to the IBAN the Buyer provides, at no cost to the Buyer.

The Buyer is responsible for any loss in value caused by using the goods contrary to how they work, their specifications or their instructions (for example, by soldering them).

Article 7 — Exceptions to the right of withdrawal

Under article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to:

• goods prepared to the Buyer's requests or personal needs;
• goods that, after delivery, are by their nature inseparably mixed with other items (for example, components soldered into a circuit);
• software and digital content supplied on a physical medium whose protective packaging (tape, seal, wrapping) has been opened after delivery.

Article 8 — Defective goods

If a product is defective, the Buyer may choose, under article 11 of Consumer Protection Law No. 6502, to withdraw from the contract, to get a price reduction in proportion to the defect, to have it repaired free of charge, or to have it replaced with a non-defective one. Contact us at or 0 536 473 89 69; the Seller pays the return shipping for defective goods.

Liability for defective goods lasts 2 years from delivery unless a longer period applies.

Article 9 — Disputes

This contract is governed by Turkish law.

Please send any complaint to us first at or 0 536 473 89 69.

Within the monetary limits set each year by the Ministry of Trade, you may apply to the Consumer Arbitration Committee where you live or where the purchase was made; above those limits, to the Consumer Court. You can also apply online through the Consumer Information System (TÜBİS) on e-Devlet.

Article 10 — Entry into force

By confirming the order, the Buyer declares that they have read the Pre-contract information form and accept all terms of this contract. The contract is made and takes effect when the order is confirmed.

A copy of the contract is emailed to the Buyer and kept on the order page in their account. The Seller keeps the contract and acceptance records for the legal retention period.